Shipping Policy

Thank you for choosing Sivmor for your shopping needs. We strive to provide you with a seamless and efficient shipping experience. Please read through our shipping policy to understand how we handle the delivery of your orders.

1. Processing Time:

  • Orders are typically processed within 1-2 business days from the time of purchase.
  • Processing times may vary during peak seasons or promotional periods.

2. Shipping Methods:

  • We offer several shipping methods to cater to your needs, including standard, expedited, and express shipping.
  • The available shipping methods for your order will be displayed during checkout.
  • Shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the items in your order.

3. Estimated Delivery Time:

  • Delivery times vary depending on the shipping method selected and the destination.
  • Standard shipping within the contiguous United States typically takes 3-7 business days.
  • Expedited and express shipping options are available for faster delivery.
  • International shipping times may vary based on customs clearance procedures and local postal services.

4. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your shipment through the carrier’s website using the provided tracking number.

5. Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • We currently do not ship to PO boxes, APO/FPO addresses, or international freight forwarders.

6. Shipping Partners:

  • We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.
  • Our shipping partners include but are not limited to FedEx, UPS, and USPS.

7. Order Status Updates:

  • You can check the status of your order at any time by logging into your Sivmor account.
  • We will also send you email notifications at key stages of the shipping process, including order confirmation, shipment confirmation, and delivery confirmation.

8. Shipping Charges:

  • Shipping charges are calculated based on the total weight of your order and the selected shipping method.
  • Shipping charges will be displayed during the checkout process before you complete your purchase.

9. Shipping Delays:

  • While we make every effort to ensure timely delivery of your orders, unforeseen circumstances such as extreme weather conditions or carrier delays may occasionally cause shipping delays.
  • We apologize for any inconvenience caused by shipping delays and assure you that we will work diligently to resolve any issues that may arise.

10. Order Tracking Assistance:

  • If you encounter any issues with tracking your order or have any questions about your shipment, please don’t hesitate to contact our customer service team.
  • Our dedicated customer support representatives are available to assist you with any shipping-related inquiries.

11. Shipping Policy Updates:

  • We reserve the right to update our shipping policy at any time without prior notice.
  • Changes to our shipping policy will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.
If you have any further questions or concerns about our shipping policy, please feel free to reach out to us. Your satisfaction is our top priority, and we are here to ensure that your shopping experience with Sivmor is enjoyable and hassle-free. Thank you for shopping with us!
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